Refund Policy
This Refund Policy explains how refunds, cancellations, and payment-related matters are handled for purchases made on test.saralbook.com.
By purchasing any paid mock test, test series, subscription, or digital educational content from our platform, you agree to this Refund Policy.
Digital Products
SaralBook Test provides digital educational services, including:
- Online Mock Tests
- Premium Test Series
- Chapter-wise Tests
- Full-Length Mock Tests
- Previous Year Papers
- Daily Quiz
- Study Materials
- Performance Reports
- Other Digital Learning Resources
Since these are digital products that become accessible immediately after purchase, they generally cannot be returned.
No Refund Policy
All purchases made on SaralBook Test are final.
Once a payment is successfully completed and access to the purchased digital content has been provided, no refund, cancellation, or exchange will be available.
This policy helps us maintain fair pricing and prevent misuse of digital content.
Why We Do Not Offer Refunds
Our products are offered at affordable prices to make quality exam preparation accessible.
Once purchased:
- Digital content becomes instantly available.
- Mock tests and study materials can be accessed immediately.
- Digital products cannot be “returned” after access has been granted.
For these reasons, we do not offer refunds after successful delivery of digital access, except where required by applicable law.
Please Purchase Carefully
Before making any payment, we recommend that users:
- Read the product description carefully.
- Check exam name and test series details.
- Verify subscription duration.
- Ensure the selected package meets their requirements.
If you have questions before purchasing, please contact us and we will be happy to assist.
Duplicate Payments
If you are charged more than once for the same order due to a technical error or payment gateway issue, please contact us with:
- Transaction ID
- Payment Date
- Registered Email Address
- Payment Screenshot (if available)
Verified duplicate payments will be reviewed and resolved appropriately.
Failed Transactions
If your payment is deducted but access is not provided immediately:
- Please wait for a short period, as payment confirmation may take some time.
- If the issue persists, contact our support team with your transaction details.
We will investigate and either provide access or resolve the payment issue.
Cancellation Policy
Once access to a purchased digital product has been granted, the order cannot be cancelled.
Users should review all product details before completing the payment.
Subscription Policy
If subscription plans are introduced in the future:
- Subscription benefits begin after successful payment.
- Subscriptions remain active until their expiry date unless otherwise specified.
- Subscription fees are generally non-refundable after activation, except where required by law.
Technical Issues
If you experience technical problems while accessing your purchased content, please contact our support team.
We will make reasonable efforts to resolve genuine technical issues as quickly as possible.
Payment Security
Payments are processed through secure third-party payment gateways.
SaralBook Test does not store your:
- Credit Card Number
- Debit Card Number
- CVV
- UPI PIN
- Internet Banking Password
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time.
Any changes will be published on this page with the updated revision date.
Contact Us
For payment-related questions or assistance, please contact us through our Contact Us page or our official support email.
Frequently Asked Questions
- Can I get a refund after purchasing a mock test?
- Generally, no. Once access to a digital mock test or test series has been provided, purchases are final, except where required by applicable law.
- What if I accidentally make two payments?
- Please contact us with your transaction details. We will review verified duplicate payment cases.
- What if my payment is deducted but I don’t receive access?
- Contact our support team with your payment details. We will investigate and help resolve the issue.
- Can I cancel my order after payment?
- No. Orders for digital products cannot be cancelled after access has been granted.
- Do you offer refunds for unused mock tests?
- No. Access to purchased digital products remains available according to the applicable validity period, and refunds are generally not provided for unused access.
